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notice of privacy practices and policy—client and donor




We respect the privacy of our clients’ personal health information and are committed to maintaining the confidentiality of this information. This Notice of Privacy Practices (Notice) applies to all client health information and records that our agency has received or created. It extends to information received or created by our employees, staff, volunteers and physicians. This Notice informs you about the possible uses and disclosures of client personal health information. It also describes client rights and our obligations regarding personal health information.

We are required by law to:

  • Maintain the privacy of your protected health information
  • Provide to clients this detailed Notice of our legal duties and privacy practices relating to personal health information
  • Abide by the terms of the Notice that are currently in effect.

I. Ways We May Use and Disclose Personal Health Information for Treatment, Payment and Health Care


A parent, guardian or legal custodian will be asked to sign an acknowledgment indicating you have received our Notice of Privacy Practices (Notice) detailing how we will use and disclose a child’s personal health information for purposes of treatment, payment and health care operations. We have described these uses and disclosures below and provide examples of the types of uses and disclosures we may make in each of these categories.

For Treatment. We will use and disclose client personal health information in providing the child with treatment and services. We may disclose personal health information to agency and non-agency personnel who may be involved in the child’s care, such as therapists, physicians, and nurses. For example, the agency nurse may report any change in the child’s physical condition to a physician. We also may disclose personal health information to individuals who will be involved in the child’s care after s/he leaves our facility or programs.

For Payment. We may use and disclose personal health information so that we can bill and receive payment for the treatment and services the child has received at the agency. For billing and payment purposes, we may disclose personal health information to the child’s parent or guardian, a case worker, insurance or managed care company, Medicare, Medicaid or another third party payor, including state and county departments of human services, as well as school districts. For example, we may contact Medicare or a health plan to confirm coverage or to request prior approval for a proposed treatment or service.

For Health Care Operations. We may use and disclose personal health information for facility operations. These uses and disclosures are necessary to manage the facility and to monitor our quality of care. For example, we may use protected client information to evaluate our agency’s services, including the performance of our staff, to provide notices or reports, or to provide other needed services.

II. We May Use and Disclose Personal Health Information

About a Child for Other Specific Purposes Such as the Following:

As Required By Law. We will disclose a child’s personal health information when required by law to do so.

Public Health Activities. We may disclose personal health information for public health activities. These activities may include, for example:

  • Reporting to a public health or other government authority for preventing or controlling disease, injury or disability, or reporting child abuse or neglect
  • Reporting to the Federal Food and Drug Administration (FDA) concerning adverse events or problems with products for tracking products in certain circumstances, to enable product recalls or to comply with other FDA requirements
  • To notify a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition
  • For certain purposes involving workplace illnesses or injuries.

Reporting Victims of Abuse, Neglect or Domestic Violence. If we believe that a child has been a victim of abuse, neglect or domestic violence, we may use and disclose personal health information to notify a government authority if required or authorized by law.

Health Oversight Activities. We may disclose personal health information to a health oversight agency for oversight activities authorized by law. These may include, for example, audits, investigations, inspections and licensure actions or other legal proceedings. These activities are necessary for government oversight of the health care system, government payment or regulatory programs, and for compliance with other federal, state or local laws.

Judicial and Administrative Proceedings. We may disclose personal health information in response to a court or administrative order. We also may be required to disclose information in response to a subpoena, discovery request, or other lawful process. In those cases, an effort must be made to contact the child’s parent or guardian about the request or to obtain a court order or agreement protecting the information.

Law Enforcement. We may disclose personal health information for certain law enforcement purposes, including:

  • As required by law to comply with reporting requirements
  • To comply with a court order, warrant, subpoena, summons, investigative demand or similar legal process
  • To identify or locate a suspect, fugitive, material witness, or missing person
  • When information is requested about the victim of a crime if the individual agrees or under other limited circumstances
  • To report information about a suspicious death
  • To provide information about criminal conduct occurring at the facility
  • To report information in emergency circumstances about a crime
  • Where necessary to identify or apprehend an individual in relation to a violent crime or an escape from lawful custody.

To Avert a Serious Threat to Health or Safety. We may use and disclose personal health information when necessary to prevent a serious threat to a child’s health or safety or the health or safety of the public or another person. However, any disclosure would be made only to someone able to help prevent the threat.

Worker’s Compensation. We may use or disclose personal health information to comply with laws relating to workers’ compensation or similar programs.

Fundraising Activities. We may use certain personal information to contact members of the child’s immediate family in an effort to raise money for the agency and its operations, and our parent organization, the National Benevolent Association. We may disclose personal information to a foundation related to the facility so that the foundation may contact you in raising money for the facility. In doing so, we would only release contact information, such as your name, address and phone number and the dates you received treatment or services at the facility.

Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.

Appointment Reminders/Notices/Reports. We may use or disclose personal health information to remind the child or his/her family about appointments, to provide required notices of meetings, or to provide reports.

Treatment Alternatives. We may use or disclose personal health information to provide information about treatment alternatives.

Health-Related Benefits and Services. We may use or disclose personal health information to inform about health-related benefits and services that may be of interest to you.

III. Your Authorization Is Required for Other Uses of Personal Health Information

We will use and disclose personal health information (other than as described in this Notice or required by law) only with a written Authorization from the child’s parent or guardian. An Authorization to use or disclose personal health information may be revoked in writing at any time. If the Authorization is revoked, we will no longer use or disclose personal health information for the purposes covered by the Authorization, except where we have already relied on the Authorization or as required by law.

IV. Rights Regarding Personal Health Information

Clients have the following rights regarding personal health information at the facility: Right to Request Restrictions. A child, acting through his/her parent or guardian, has the right (a) to request restrictions on our use or disclosure of personal health information for treatment, payment or health care operations; and (b) to restrict the personal health information we disclose to a family member, friend or other person who is involved in the child’s care or the payment for such care.

For clients that participate in the Medicare and/or Medicaid program: We are required to agree to a requested restriction unless the child is being transferred to another health care institution, the release of the records is required by law, or the release of information is needed to provide emergency treatment.

For all others: We are not required to agree to a requested restriction. If we do agree to accept the requested restriction, we will comply with the request except as needed to provide the child with emergency treatment.

Right of Access to Personal Health Information. A child’s parent or guardian has the right to inspect and obtain a copy of medical or billing records or other written information that may be used to make decisions about the child’s care, subject to some limited exceptions. We may charge a reasonable fee for our costs in copying and mailing requested information. We may deny a request to inspect or receive copies in certain limited circumstances. If you are denied access to personal health information, in some cases you will have a right to request review of the denial. This review would be performed by a licensed health care professional designated by the facility who did not participate in the decision to deny.

Right to Request Amendment. A child’s parent or guardian has the right to request the facility to amend any personal health information maintained by the facility for as long as the information is kept by or for the facility. Any such request must be made in writing and must state the reason for the requested amendment.

We may deny your request for amendment if the information:
  • Was not created by the facility, unless the originator of the information is no longer available to act on our request
  • Is not part of the personal health information maintained by or for the facility
  • Is not part of the information to which you have a right of access
  • Is already accurate and complete, as determined by the facility.

If we deny a request for amendment, we will give you a written denial including the reasons for the denial and the right to submit a written statement disagreeing with the denial.

Right to an Accounting of Disclosures. You have the right to request an “accounting” of our disclosures of your personal health information. This is a listing of certain disclosures of your personal health information made by the facility or by others on our behalf, but does not include disclosures for treatment, payment and health care operations or certain other exceptions.

To request an accounting of disclosures, you must submit a request in writing, stating a time period beginning after April 13, 2003 that is within six years from the date of your request. An accounting will include, if requested: the disclosure date; the name of the person or entity that received the information and address, if known; a brief description of the information disclosed; a brief statement of the purpose of the disclosure or a copy of the authorization or request; or certain summary information concerning multiple similar disclosures. The first accounting provided within a 12-month period will be free; for further requests, we may charge you our costs.

Right to a Paper Copy of This Notice. You have the right to obtain a paper copy of this Notice, even if you have agreed to receive this Notice electronically. You may request a copy of this Notice at any time.

Right to Request Confidential Communications. A child’s parent or guardian has the right to request that we communicate concerning the child’s personal health matters in a certain manner or at a certain location. For example, you can request that we contact you only at a certain phone number. We will accommodate your reasonable requests.

V. Complaints

If you believe that a child’s privacy rights have been violated, you may file a complaint in writing with the facility or with the Office of Civil Rights in the U.S. Department of Health and Human Services. To file a complaint with the unit, contact the Director of Human Resources, who is the agency’s Privacy Officer. We will not retaliate against you if you file a complaint.

VI. Changes to This Notice

We will promptly revise and distribute this Notice whenever there is a material change to the uses and disclosures, to individual client’s rights, our legal duties, or other privacy practices stated in this Notice. We reserve the right to change this Notice and to make the revised or new Notice provisions effective for all personal health information already received and maintained by the facility as well as for all personal health information we receive in the future. We will post a copy of the current Notice in the facility. In addition, we will provide a copy of the revised Notice to all patients.

VII. For Further Information

If you have any questions about this Notice or would like further information concerning your privacy rights, please contact our Director of Human Resources, our designated Privacy Officer.

Donor Privacy Policy

At Tennyson Center for Children (TCC), we respect and protect the privacy of our donors.

Use and Disclosure of Personal Information

  • TCC collects and maintains personally identifiable data only when it is voluntarily provided to us. Such data includes, but is not limited to; contact information, donation information, information about events attended, correspondence with staff, and information provided by the donor in the form of comments and suggestions.
  • Donors who supply TCC with their mailing and/or email address may be contacted by TCC for solicitation purposes and/or with information regarding our programs and upcoming events.
  • TCC will not sell or trade any information provided by a donor.
  • If necessary, TCC may release personally identifiable data in order to comply with valid legal processes such as a search warrant, subpoena, or court order. TCC reserves the right to use all information at its disposal to comply with legal procedures and to share information with internet service providers or other third parties, as necessary, to investigate any incident of misuse or abuse of its site, server, or information systems.

Donor Options

A donor may choose to receive a tax receipt from TCC, but to remain anonymous in publications. Donors who wish to remain anonymous in publications are encouraged to include a note in the comments/notes section when making an online donation, or by hand, along with their mailed-in contribution.

All donors have the option of limiting contact from TCC as they wish, including being removed from all solicitation lists. All donors also have the right to review information that TCC has collect about them. To review information, opt-out of contact lists, or request to be anonymous in publications, you may contact us in writing at 2950 Tennyson St, Denver, CO 80212; by phone, at 303.433.2541; or by email, at [email protected].

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